Complaints & Warranty

1. Item return for private customers: Revocation - Revocation
2. Item return for corporate
3. Loss of a consignmen

1. Item return for private customers: Revocation - Revocation

Withdrawal:
You may cancel your contract within two weeks without giving reasons in writing (eg letter, fax, e-mail) or - if the goods before the deadline - by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the recipient and not before the fulfillment of our information as per § 312c Section 2 BGB in association with § 1 Sections 1, 2 a.m. to 4 p.m. and BGB InfoV § 312e Section 1 Clause 1 BGB in association with § 3 BGB-InfoV. The revocation period is sufficient to send the revocation or thing. The revocation must be sent to: platzangst progressive freeride GmbH, Am Goldberg 2, D-99817 Eisenach, Fax: 03691/62 14 01, E-mail: kundenservice@platzangst.com.

Revocation:

In case of an effective cancellation the mutually received benefits and possibly towed uses (eg interest). Can you give us the performance received whole or in part, or only in deteriorated condition, you have to pay us compensation for the value. With the surrender of things this does not apply if the deterioration of the case solely on their examination - as it would have in a shop have been possible for - is. Incidentally, you can avoid the obligation to pay compensation for a purpose by putting the resulting deterioration thing by not using the goods as your property and avoid everything that could reduce its value. Paketversandfähige things are back at our risk. You have to bear the cost of the return if the delivered goods ordered and if the price returned the case of an amount not exceeding 40 euros or if you are at a higher price the thing at the time of the revocation yet the return or a contractually have produced agreed partial payment. Otherwise, the return is free for you. Not parcel things are picked up. Obligations to reimburse payments must be fulfilled within 30 days. The time limit begins for you with the dispatch of your withdrawal or the thing for us with their reception

Notes:

a) To facilitate your return, you may contact by phone with our customer service at 03691/62 14 00, and Monday through Friday from 9 to 18, in conjunction clock and leave a freeway ticket send you a free return can be used. The use of a freeway ticket is voluntary and an alternative, a possible transit by post. We ask you politely to refrain from non-free return of the product as part of your withdrawal to. Please note that may arise when choosing an unnecessarily expensive shipping a claim for payment of the difference to a return by post.

b) We hope for the understanding of our foreign customers that we are the cost of a return from abroad, regardless of the product value can not be refunded.

c) We would like to point out that, when returned without original packaging, you have to pay back compensation. Please keep the original packaging, therefore, until you have decided to make no use of your withdrawal.

d) A revocation pursuant to No. 3 does not exist
- If the goods have been manufactured according to customer specifications or were clearly tailored to your personal needs or which are not suitable because of its nature for a return;
- For delivery of audio or video recordings and software if the delivered data carriers have been unsealed by you;
- In other cases of § 312 para 4 BGB.

e) After receipt and inspection of the returned products from us you will receive the refund. Costs for installation and removal of the goods and other Dienst-/Werkleistungen that you have entrusted in connection with the goods to us, can not be reimbursed for a withdrawal.

2. Item return for corporate

Return: As a commercial customer, you have to return to Claustrophobia within 14 days from receipt of the goods, the possibility of original packed, unused and unopened items without giving reasons. If you want to make use of them, then please contact our customer service or send us the articles free to our address agoraphobia (GmbH, Am Goldberg 2 D-99817 Eisenach). After examining the items you will receive the purchase price usually returned immediately.

Warranty: On all new goods supplied by us, we shall give a warranty of 12 months. In Gebrauchtartikelnund Vorführartikeln we allow ourselves to completely exclude the warranty. In the case of warranty, please contact our Customer Service Department immediately by phone 03691/62 14 00, and from Monday to Friday from 9 to 18 clock related. together.

3. Loss of a consignment

As a consumer you are legally protected against the loss of goods during transport. If you have one of our packages or a complete delivery is not reached, please contact our customer service by phone 03691/62 14 00 Monday to Friday from 9 to 18 clock related.

If you have not achieved as a business customer of one of our packages or a complete supply, we will call on you to work for you. Please note that normally only are adequately insured losses up to a maximum of 500. Sit down for this with our customer service by phone 03691/62 14 00 Monday to Friday from 9 to 18 clock related.